Call us : 01264 356753
Returns Refunds Cancellation

Returns, Refunds and Cancellation Policy

Notification must be made to Jim Vyse Arks (JVA) within 7 days of receipt of your goods, in writing via email to and fully outlining the cause for the return of the goods and must be accompanied by photographic evidence of any damaged goods.

It is the Customer’s responsibility to inspect and check the received Products or part thereof as soon as reasonably practicable after delivery and in any event, not more than seven (7) days after delivery to ensure that the Products conform to the confirmed Order. Goods must be unused / un-assembled . In circumstances where You consider that the received Products do not conform with the confirmed Order, it is the responsibility of the Customer to return the Products to JVA in their original packaging, all carriage and transport costs being payable by You.

JVA shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.

We do not offer refunds except in the case of JVA being at fault resulting in delivery of an incorrect Product or the Product delivered in a damaged or faulty condition

As a consumer You have a right to reject any Product You receive within a period of 30 days from receipt. If a Product is faulty, we may offer to repair, exchange or refund as appropriate in accordance with your consumer rights. If You require more information on this, please contact us by email at or call us on 01264 356753.

Within seven (7) days from receipt of any returned Products, JVA will conduct a quality inspection and test of the Product (s) and if corrective action is required, will replace or refund the products at the Customer’s election and where we will then re-issue the Products in question and forward it to You at no extra cost. Where a refund is due we will refund any monies to You within a maximum of 14 days of our receipt of the returned Product(s).

Order Cancellation

The UK Consumer Protection Regulations allow you to cancel your contract within 14 working days from our receipt of your order to receive a full refund of any payments made to Jim Vyse Arks.However, if the Goods have already been despatched to a carrier and are already in transit, you would be liable for the cost of the return of the goods to us.

Order Cancellations must be sent by email to or letter quoting your name and address and your order number.

Sign up to our newsletter and get 10% off!